Shipping Policy

Effective and last updated: September 8, 2026

This Shipping Policy explains how The Steel Canvas handles shipping for ready-made products, custom engraving work, and customer-supplied parts.

Processing Time

Ready-made products usually ship after payment is confirmed and the order is prepared. Custom engraving projects are quoted individually, and the schedule is confirmed before work begins.

Custom Work and Customer-Supplied Parts

For custom engraving, please contact us before sending any parts. We will review photos, dimensions, design details, and project requirements before confirming whether the part is suitable for engraving.

Customers are responsible for shipping customer-supplied parts to The Steel Canvas unless otherwise agreed. We recommend using tracked and insured shipping when sending parts.

Shipping Carriers and Tracking

We currently use WooCommerce Shipping and USPS where available. Tracking information will be provided when a tracked shipping label is used.

Shipping Address Accuracy

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for delays or failed delivery caused by incorrect or incomplete addresses supplied by the customer.

Damage, Loss, or Delivery Problems

If an order arrives damaged, save the packaging and contact us as soon as possible with photos of the item, packaging, and shipping label. Delivery issues are reviewed case by case with the carrier and customer.

International Shipping

International shipping availability may vary by product, destination, and carrier. Customers are responsible for any customs duties, import taxes, or fees charged by their country.

Questions

For shipping questions or custom engraving arrangements, contact us at contact@thesteelcanvas.com or through the contact form.